Enshrouded FAQs
Need help? Our FAQ section has all the info you need to shop with confidence!
Where does it ship from?
Your order will be dispatched from our warehouse in the UK.
We are IOSS compliant. If you live within the EU, this means that for orders under €150.00, VAT and applicable duties are collected at checkout, so no additional charges will be due upon delivery.
For orders over €150.00, VAT and any applicable customs or duty charges are not collected at checkout and may be payable upon delivery.
If you live outside of the EU, please note that additional customs or duty charges may apply when your parcel enters your country. These fees vary depending on your location. By purchasing from our store, you agree to be responsible for any such charges.
Can I cancel my order or update my delivery address?
Please see our Shipping Policy for more information.
Can I return or exchange my item(s)?
Please see our Returns & Refund policy for more information.